Contact
Talk to us
A person reads everything that comes in. Ask below, or on WhatsApp.
Ask a question
Not sure the dates work, whether we can take a late arrival, or what the monthly rate is? Ask before you book. We reply within a few hours.
How to reach us
- +254 799 450 146
- Phone
- +254 799 450 146
- Hours
- 07:00 to 21:00 East Africa Time, seven days a week
Outside those hours WhatsApp still reaches us, and anything from a guest who is currently staying gets answered whatever the time. Booking questions can wait until morning; a problem in the apartment cannot.
If your message is about an existing stay, quote your booking reference — it looks like AV-7DRAFS and is at the top of your confirmation email.
Where we are
Altura, Upper Hill, Nairobi, Kenya — on the ridge between the business district and the Upper Hill hospitals, both within walking distance.
The exact unit, your access code and directions go to you by email 24 hours before you arrive. Check-in is self-service with a smart lock, at any hour.
From Jomo Kenyatta International it is about eighteen kilometres, straight off the Expressway — twenty-five minutes late in the evening, and up to an hour and a half in weekday traffic. Tell us your flight and we will arrange a driver to meet you if you would rather not find your own; we have written up the journey in detail.
Booking questions
Availability and prices are live on the apartment page, and you can request dates without talking to anyone. To find or change a booking you have already made, use manage booking.
Bookings confirm straight away and you get an email saying so. If it has not arrived within a few minutes, check your spam folder, then chase us — something has gone wrong on our side.